Frequently Asked Questions
[Notice: Draft copy for Nigerian e-commerce operations. Marked to be reviewed by owner before official launch.]
Q:Will the jewelry tarnish or change color in water or hot Nigerian weather?
No. All our jewelry pieces are cast with a surgical-grade 316L stainless steel core with 18K gold bonding. Unlike cheaper brass or zinc fashion jewelry that oxidizes into green or dark stains, our surgical-grade alloy is completely rust-proof, waterproof, and sweat-resistant.
Q:How fast can I receive a custom name necklace?
We pride ourselves on our signature 48-hour bespoke turnaround. From the moment your payment is verified, your piece is precision cut, bonded in 18K gold, and dispatched within 48 hours to your door or chosen pickup hub.
Q:How does the WhatsApp Concierge Checkout work?
When checking out, your order is automatically formatted and forwarded directly to our official WhatsApp Concierge (+234 813 902 5233). You will receive personalized 1-on-1 assistance, sizing and custom name verification, and our registered Moniepoint MFB settlement details. Once confirmed, your pieces enter our 48-hour crafting and express dispatch pipeline.
Q:Can I pick up my order in person instead of paying delivery fees?
Yes! Walk-in pickups are 100% free at our Lagos Studio (Ago Palace Way, Okota) and Owerri Hub (Futo, Owerri). You will receive an alert once ready.
Q:Are your oil perfumes diluted with alcohol or water?
Never. Our fragrance vault features 100% undiluted pure perfume oil formulated at extrait concentration. They last 24 to 48 hours on skin and fabrics.
Q:How does the wholesale reseller pack work?
We offer starter packs of 12 pieces (1 dozen) for both 3ml and 6ml roller bottles. These come with individual branded presentation boxes so you can immediately resell them in your boutique or university campus with healthy profit margins.